CUSTOMER CARE
We're so happy you've found SAJIO BOUTIQUE where we firmly believe looking good doesn't have to cost a fortune.
We are available to answer all your questions!
Read our FAQ below which answers most frequently asked questions or email us using the form below!
Have any questions or concerns?
We’re always ready to help!
SEND US AN EMAIL
OR
Complete the form on the right.
Your email will be answered within 24 hours
REFUND & RETURNS
Absolutely NO REFUNDS! ALL SALES ARE FINAL!!!
NO EXCHANGES ON CUSTOM CLOTHING
Please read the product description before placing an order.
We are pleased to accept exchanges of any unworn BOUTIQUE items, in perfect condition. You may exchange merchandise within 3 days after receiving your order. ALL SALES ARE FINAL. ABSOLUTELY NO REFUNDS!!! If you need to exchange an item you are responsible for shipping and handling. Please note that shipping and handling fees are non-refundable. If the item you wish to exchange is no longer available in your size, you can exchange for another item of equal value or you will be issued an electronic merchandise credit.
FAQ
How soon is my order shipped?
All Boutique items are shipped within 24-48hrs after the order has been placed (excluding weekends and Federal holidays). For example, if an order is placed on Monday before 11:00 pm EST, the item will be shipped on
Tuesday or Wednesday.
All orders placed on Saturday/Sunday
will be shipped on Monday.
All Custom items are shipped within 24-48hrs after PROCESSING TIME. **Please see processing time in the product description of each custom item**
The processing time on our custom items is
typically 3-5 business days.
How long will it take to receive my order?
You will receive your item within 1-3 business days
(not including Holidays, Saturdays and Sundays).
Orders are shipped through USPS:
Priority Mail (U.S. Only) at a flat rate of $8.00.
Express shipping (U.S. Only) at a flat rate of $25.00.
International shipping at a flat rate of $25.00.
What are Custom orders?
Our CUSTOM COLLECTION contains all original
handmade pieces. Designs are one of a kind and are made once your order has been placed. We take custom
orders by special request on many items.
Please email for more info.
How long does it take to process custom orders?
Please allow 3-5 business days to process your order.
Please keep our processing time in mind
when placing an order.
If you need your order sooner, please contact
us prior to placing your order to ensure it's possible.
How do the items fit?
Please read the product description before placing an order. If you have any questions on the fit of an item, please email
PRIOR to placing an order.
When an item is sold out when will
it be restocked?
Sajio’s products are ordered in limited quantities. Once an item sells out, we do not restock.